Effective Date: June 2026
Vetesta Holidays (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This policy explains what data we collect, why we collect it, and how we safeguard it. By using our website or services, you agree to this policy.
Vetesta Holidays (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This policy explains what data we collect, why we collect it, and how we safeguard it. By using our website or services, you agree to this policy.
1. Information We Collect
- When you submit an enquiry, book a tour, or contact us, we collect personal information such as your name, phone number, email address, and travel preferences.
- We also automatically collect non-personal browsing data (pages visited, device type, IP address) via standard web server logs and analytics tools to improve our website.
- We do not collect any payment card or banking details — all payments are handled offline or through secure third-party gateways and are never stored on our servers.
2. How We Use Your Information
- To respond to your tour enquiries, customise itineraries, and process bookings.
- To send booking confirmations, travel documentation, and important pre-trip updates.
- To improve our services and personalise future communications (only if you have consented).
- To comply with legal obligations such as tax records and regulatory requirements.
- We never use your personal data for unsolicited bulk marketing without your explicit consent.
3. Information Sharing
- We share your information only with trusted service partners necessary to fulfil your booking — hotels, transport providers, and licensed guides in Kashmir, Ladakh, or Himachal Pradesh.
- We never sell, rent, or trade your personal information to third parties for their own commercial purposes.
- We may disclose information when required by law, court order, or government authority.
- Our service partners are contractually bound to keep your information confidential and use it solely for delivering the agreed services.
4. Data Security
- We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- Our website uses HTTPS encryption for all data transmission between your browser and our servers.
- Access to your personal data within our organisation is restricted to employees who need it to perform their job functions.
- While we strive to protect your data, no internet transmission is 100% secure. We encourage you to avoid sharing sensitive information over unsecured connections.
5. Cookies & Tracking
- Our website uses cookies to remember your preferences, analyse traffic, and improve the browsing experience.
- We use strictly necessary cookies (required for site function), analytical cookies (Google Analytics — anonymised), and preference cookies (language/region settings).
- You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.
- We do not use cookies for advertising profiling or cross-site tracking.
6. Your Rights
- You have the right to access, correct, or request deletion of your personal data held by us.
- You may withdraw consent for marketing communications at any time by emailing us or clicking "unsubscribe" in any email.
- You have the right to request a copy of your data in a portable format.
- To exercise any of these rights, contact us at info@vetestaholidays.com. We will respond within 30 days.
7. Data Retention
- We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
- Booking records are typically retained for 7 years for tax and legal compliance.
- Enquiry records where no booking was made are deleted after 24 months of inactivity.
- You may request early deletion of your data by contacting us, subject to legal retention requirements.
8. Third-Party Links
- Our website may contain links to third-party websites (e.g., hotel websites, review platforms). We are not responsible for the privacy practices of those sites.
- We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
9. Changes to This Policy
- We may update this Privacy Policy periodically to reflect changes in our practices or applicable law.
- Material changes will be notified via a prominent notice on our website.
- Your continued use of our services after changes constitutes acceptance of the updated policy.
- This policy was last updated in June 2026.
10. Contact Us
- For any privacy-related questions, requests, or complaints, please contact us:
- Email: info@vetestaholidays.com
- Phone: +91 9596304681
- Address: Srinagar - Gulmarg Rd, near Tehsil Office, Kunzer, Srinagar, Jammu & Kashmir — 193404